Privacy Policy

Last updated: May 25, 2026

Hair Junction operates this website and related services, including all information, content, features, tools, products, and communications, to provide you with a curated luxury hair shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or transaction using the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. Depending on how you interact with us, we may collect:

• Contact details — name, phone number, email address, billing or shipping address.
• Order information — items you view, add to your cart, purchase, return, or enquire about, including transaction and payment details where applicable.
• Communications — information you provide when contacting us via WhatsApp, email, contact forms, or in-store visits.
• Device & usage information — browser type, IP address, pages visited, and how you interact with our website (including through cookies and similar technologies).

How We Collect Information

• Directly from you when you place an order, submit an enquiry, subscribe to updates, or contact customer care.
• Automatically when you use our website, including through cookies and analytics tools.
• From service providers who assist with payments, delivery, hosting, or customer support on our behalf.

How We Use Your Information

We use personal information to:

• Provide, process, and fulfil orders and enquiries (including WhatsApp checkout).
• Communicate with you about your order, account, or support requests.
• Improve our website, products, and customer experience.
• Send marketing communications where you have consented (you may opt out at any time).
• Prevent fraud, protect our business, and comply with legal obligations under South African law, including POPIA.

How We Share Information

We may share personal information with:

• Delivery and courier partners to ship your order.
• Payment processors when you pay by card or other electronic means.
• Technology providers who host or support our website and communications.
• Authorities when required by law or to protect our rights and customers.

We do not sell your personal information to third parties for their marketing purposes.

Cookies & Similar Technologies

We use cookies and similar technologies to remember preferences, understand site usage, and improve performance. You can control cookies through your browser settings; disabling cookies may affect some site features.

Third-Party Links

Our Services may link to third-party websites (such as social media or payment platforms). We are not responsible for their privacy practices. Please review their policies before providing personal information.

Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us to request deletion.

Security & Retention

We implement reasonable technical and organisational measures to protect your information. No method of transmission over the internet is 100% secure. We retain personal information only as long as needed to fulfil the purposes described in this policy or as required by law.

Your Rights (South Africa)

Under the Protection of Personal Information Act (POPIA), you may have the right to access, correct, delete, or object to certain processing of your personal information. To exercise these rights, contact us using the details below. We will respond within a reasonable time as required by law.

International Transfers

Your information may be processed or stored outside South Africa where our service providers operate. We take steps to ensure appropriate safeguards are in place where required.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Continued use of the Services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or your personal information:

• Email: hello@hairjunction.co.za
• WhatsApp: +27 68 293 3107
• Address: 00651 Tshabalala Street, Mofolo Central, Soweto, Johannesburg 1801, South Africa